Frequently Asked Questions
Are your products all natural?
Yes, we only use high quality plant material in our products. No synthetic dyes, parabens, animal products, or harmful preservatives are used.
Are your products vegan?
Yes, all products are made with 100% plant-based ingredients and we follow the EU regulations that no cosmetic item shall be tested on animals.
Do your products contain gluten?
We use oat oil in our Soothe Softening Serum, which is said by our supplier to be gluten free. We do not claim this item to be 100% gluten free. Use at your own risk.
Are your products safe to use during pregnancy?
We advise not to use Soothe Softening Serum if pregnant. Essential oils should be avoided for anyone who is pregnant.
Where do you source your materials from?
Over 90% of our ingredients and packaging is sourced from Europe.
Is the toll & tax included on purchases within Norway?
Yes, all toll & taxes are included in the final price for purchases made in Norway.
Are duty fees paid on international shipments?
No, we are not responsible for import duty fees or any additional fees on all purchased goods from our online store.
What are the guidelines for disposing your products?
We ask you follow recycling regulations in your local community on how to dispose of our products properly. Our bottles are made of opal glass, pipettes are PET plastic & glass, and paper boxes are biodegradable / recyclable.
All shipping material is biodegradable / recyclable.
We advise not to pour oil-based products down the drain.
Why does my checkout come up in Euros?
Our apologies, but because of the policies created by Shopify and our shop being located in Europe, we are unable to convert our checkout rates in your local currency. The checkout is automatically converted to the current exchange rate of the € Euro. We please hope you do understand.